Here's how to withdraw or mark a listing as sold If you're managing web feeds for REAXML websites including OneRoof, Homes.co.nz, and Neighbourly. For REAXML websites you need to upload withdrawn and sold listings when their status changes in order for them to deactivate or show as sold on the website.

In Listing Entry lookup the listing or you can double click into the property via the Gallery.

Check the listing's Status under the Listing tab.

Open the Internet tab. Click REAXML Upload and select the website to update, then click OK.

Follow these steps to create a follow up call sheet. This list can be used to contact open home visitors or all buyers who have been introduced to a listing.

1. Start from the Listing in Listing Entry

2. Open the listing's To-Do List. This section shows all of the activity related to the property.

3. Click All (Ctrl+A) to select all activity records.

4. Click Print Reports (Ctrl+P).

5. Double click Follow-up activity by date.
6. Adjust the date range and Click OK.

7. Print or Save the report.

In Contacts you can filter all contacts who have activity that is linked to a property. Use this feature to find a listing's open home visitors or all contact's who have activity against a particular property.

Open Contacts and click Enable Property then lookup the listing.

Open the Activity filter

The default setting is to filter contacts with any activity at any time. You can adjust by activity or date range, or click OK to proceed.

The contacts with activity linked to the enabled property are now displayed. Click All to select them, then open:

• Print reports to create a phone call follow up list
• Letters to merge an email
• SMS to send text message alerts

To revert back to all contacts open the Activity Filter and click Clear.

Without a process for calling time with buyers and documented activity of all buyers introduced to the property, your vendors may languish on the market in the hope that their dream price is still out there with someone you have missed.

Naturally, if the best offer is at or near their dream price you will have achieved your goal and the property is likely to be sold. However if it isn't accepted at this point, your credibility will be tested. How do your vendors know this is the best offer not just your preferred offer? How do they know someone else is not considering their property and would buy it for more if they waited long enough? How do they know that the other salesperson who brought someone through last week, and seemed enthusiastic, has not got a better offer waiting for them?

This is when all the journaling you have done in SalesPartner will pay off. Firstly, by illustrating the calling time processes you can assure your vendors a critical decision point has arrived. Then by providing a detailed record of feedback from buyers and contacts, you enable your vendors to make an informed decision.

Although vendors may accept the advice of their salesperson without evidence of the marketing activity, this puts the salesperson at the forefront of the decision. If they subsequently develop a form of vendor’s remorse they have a clear target for their dissatisfaction. It is far easier and less stressful for the salesperson to use documentation to help the clients make an informed decision without making it for them.

Providing documented evidence to assist your clients to make informed decisions makes the process more objective rather than subjective (facts over feelings) and is less likely to result in negativity against the salesperson. The process also illustrates what you have done to earn your commission. Documenting your marketing activity helps your fees become more acceptable to your vendors.

You are looking for a decision to sell, but if the best offer doesn't allow your vendor to move on then you want a decision to reposition the property with you. Their options are either to re-launch the marketing campaign with a new strategy, price, or promotion campaign or to withdraw from the current market and re-launch with you at a later date. By retaining the detailed contact records and comments from buyers in SalesPartner you have a significant advantage when they do re-launch their property. Point out that when they make a decision to re-present the property or reset the price strategy, everyone who has already visited will be contacted, advised of the new situation, and encouraged to take another look.

Calling time with buyers is an opportunity to demonstrate to your vendor what you have done to find the best offer for them, thereby making that offer easier to accept. It is also an opportunity to showcase for people in your database, especially those who have a property to sell, how you deliver the best outcomes for your vendors.

Most offices policies stipulate that when a buyer makes an offer on paper, everyone in the sales team is notified in case they know of other buyers who might also be willing to make a written offer. Some offices have strict calling time rules to enforce the minimum time allowed before an offer can be presented (if no other buyer interest is registered).

Vendors who are selling by negotiation, or considering offers prior to a deadline, should ensure that they know as much as they can about their agency’s calling time policy. It is in the vendor's best interest to ask whether all other salespeople have been contacted and provided with adequate time to check for interested buyers before considering the offer before them.

Similarly buyers should ensure there is a formal policy that will provide a maximum period within which their offer should be presented. If they have concerns about the lack of a formal approach they could add a clause in the further terms of sale that their offer will expire at a given time and date.

As a salesperson, when you receive a text calling time on a property have you ever found yourself scrolling through your diary, searching for your buyer who registered at the open home some weeks ago? Do you fear you might have missed a visitor who could prepare a backup offer if only you could find their phone number?

With SalesPartner you will have recorded your buyers’ comments about a property and in particular whether each buyer has any interest, during the activity recording processes designed for following up contacts after visits and open homes.

The comments made are linked both to the property and to the buyers who visited. There are processes to follow to find all the buyers with an interest in the property or even any buyers who visited the property and then contact them. You can use phone calls, email, and text messages and document both the sending of these messages and any responses and quickly follow up continuing interest. We refer to this process as “calling time with buyers”.

Then you can use SalesPartner reports to demonstrate to your vendor how you have been calling time with your buyers and colleagues and it becomes easier for your vendor to accept that the offer, or offers you present would include the “best available” buyer. This makes the opportunity to accept one of the offers, negotiate with one or all of the buyers or try some new strategy a timely issue for your vendor. If you can illustrate why you believe all available interest is currently represented in the offers before them, then simply ignoring the offer is not a considered approach.