In environments where a host computer's Synchro-Server is mounted on SalesPartner versions 12.0.1.0 onwards, socketserver.exe requires elevation for clients to successfully transfer data. Note: SynchroServer requires an update to support 64bit Trade Me ID numbers which you can download from:
On the computer where SynchroServer is installed, open C:\spartner\Synchro and right-click scktsrvr.exe. In the Compatibility tab, tick Run this program as an administrator. Restart the computer to apply changes or you can manually restart the SocketServer via the system tray.
In this example, an agent's computer produces the following error when they attempt to sync listings after their office's front desk machine updated SalesPartner to 12.0.1.2: Cannot access directory. File or directory does not exist. File: C:\Windows\System32\Pdoxusrs.Lck Permission denied.
Once the SynchroServer computer is configured as described above, the issue will be resolved. This error will not arise if the Socket Server is running as a system service.
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